Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What types of products do you sell?
We specialize in weighing scales, label printers, packaging sealers, and related weighing equipment for both industrial and retail use.
How do I place an order?
You can place an order directly through our website, by phone, or by visiting our showroom. Once confirmed, we will process and deliver your order promptly.
Do you provide warranty for your products?
Yes, all our products come with a manufacturer’s warranty. The warranty period may vary depending on the product type. Please check the warranty details at the time of purchase.
Do you provide after-sales service and repairs?
Absolutely. We have a dedicated service and repair team to ensure your equipment is always in good working condition. We also provide spare parts and calibration services.
Can you provide product demonstrations before purchase?
Yes, product demonstrations can be arranged at our showroom or through a virtual session upon request.
Do you offer delivery services?
Yes, we provide island-wide delivery within Sri Lanka. Delivery charges may apply depending on the location and product size.
Do you provide calibration and certification services for weighing scales?
Yes, we offer calibration and verification services to ensure your weighing scales meet industry standards.
How can I get technical support?
You can reach our technical support team via phone, email, or our contact form. Our team will assist you with troubleshooting and guidance.
Do you sell spare parts and accessories?
Yes, we stock a wide range of spare parts and accessories for weighing scales, printers, and sealers.
Can I return or exchange a product?
Returns or exchanges are accepted under our return policy, provided the product is unused, in original condition, and returned within the specified period.
Do you supply products for businesses in bulk?
Yes, we supply bulk orders for supermarkets, factories, warehouses, and other businesses. Special pricing is available for bulk purchases.
How can I make payment?
We accept cash, bank transfers, and card payments. For bulk or corporate orders, credit terms may be available upon request.